kenahoki Platform Privacy Notice

This page describes what we collect when you use kenahoki and how we keep that data protected. When you open an account on our platform, deposit funds, or place a sportsbook bet during Liga 1 or Piala AFF fixtures, we process personal information. We do this transparently, using industry-standard encryption and verifying your identity through a one-time process. Our privacy commitments apply whether you access kenahoki via Android, iOS browser, or a desktop web session.

Our approach to data is straightforward: we collect only what we need to verify your identity, process your transactions, and prevent fraud. We do not sell your data to marketers. We do not share your account balance or betting history with third parties except where law requires it. We encrypt all data in transit using SSL protocols and store sensitive information—your password, payment details, KYC documents—on secure servers. This notice explains what we do, why we do it, and what rights you have.

Data protection is a legal and operational necessity. Indonesia's financial regulators require us to verify customer identity and monitor transactions for money-laundering risk. We take those obligations seriously. At the same time, we respect your privacy and minimise the data we hold. When you request account closure, we delete your data within the timeframe specified by local law.

What Data We Collect

During KYC verification, we ask you to upload a government-issued ID (e.g., national identity card or passport). We use this to confirm your identity and age. We store the ID document securely on encrypted servers. We do not share your ID with third parties unless legally required.

When you deposit funds via DANAe-wallet, mobile banking, local payment, online paymente-wallet, or bank transfer, we record the transaction details: amount, date, payment method, and your bank account name. We link your bank account to your kenahoki profile so we can process withdrawals. Your bank details remain encrypted on our servers.

We track your gaming activity: bets placed, spins on slot games, live casino sessions, deposits and withdrawals. We log this to create an accurate account history and to detect irregular activity. All logs are stored on our servers and are available to you through your account statement.

KYC verification

We collect your ID to verify your identity and age before you can deposit or withdraw funds on kenahoki.

Payment processors

mobile banking, local payment, online payment, and your bank see your name and transaction amount when you deposit. We do not store their copies of your data.

Cookies and sessions

We use session cookies to keep you logged in on kenahoki. We do not use tracking cookies for advertising.

How We Use Your Data

We use your data for five core purposes. First, we verify your identity and prevent fraud—we check your name and ID against sanctions lists and cross-reference your phone number and email to detect duplicate accounts. Second, we process your deposits and withdrawals—we confirm your bank account matches your kenahoki profile before approving a withdrawal. Third, we comply with law—Indonesia's financial regulator requires us to monitor transactions and report suspicious activity. Fourth, we operate the platform—we need your email to send you password resets and, if you enable it, push notifications about live football scores or slot promotions. Fifth, we respond to your support requests—when you contact us through the in-app help menu, we keep a record of your question and our response.

We do not use your data for marketing emails or to build advertising profiles. We do not sell your email address or phone number. We do not track your browsing behaviour outside kenahoki.

Data Security and Third-Party Processors

Our servers are located outside Indonesia and are protected by firewall, encryption, and access controls. We use SSL (HTTPS) encryption for all data in transit. Your password is hashed using industry-standard algorithms—we cannot decrypt it, only verify that your login password matches the hash we stored.

We use third-party processors for some functions. Our payment processors (e-wallet, mobile banking, bank partners) see your name and transaction details; they are bound by their own privacy policies. Our email service provider sends password-reset emails on our behalf but does not store your account data. Our server infrastructure provider hosts our encrypted data but does not have access keys to decrypt it.

We do not use third parties for analytics or advertising. We do not use Google Analytics or Facebook Pixel on kenahoki. We track user activity internally on our servers only.

Your Rights and How to Contact Us

You have the right to request a copy of all personal data we hold on you. You have the right to correct inaccurate data—if your address or phone number changes, update it in your kenahoki account settings. You have the right to request deletion of your data after your account is closed, subject to local legal requirements (we may need to retain records for 7 years for tax purposes). You have the right to lodge a complaint with Indonesia's data-protection authority if you believe we have misused your data.

If you have questions about this policy or want to exercise any of these rights, contact us through the in-app help menu on kenahoki. We respond in English and local languages during standard business hours. You can also email us directly; check the help section for our current contact address. During public holidays such as Idul FitriIdul Adha, and Imlek, our support team may have extended response windows.

We update this privacy notice from time to time. We post the updated version on this page and notify you through the app if we make material changes. Your continued use of kenahoki after an update means you accept the new terms. If you do not agree with our privacy practices, you may request account closure at any time.